1. Who sells to you
Purchases are processed by Creem, our Merchant of Record. Creem is the seller of record for your order, handles payment, sales tax and VAT, and sends your receipt. Refunds go back to your original payment method through Creem.
2. Unused credit packs: full refund within 14 days
If you have not used any credits from a pack, you can ask for a full refund within 14 days of purchase. Email support@aiclipper.video from your account email with the receipt or order number.
3. Partly used packs
Credits that have already been spent pay for AI processing we have already bought from our providers, so they cannot be refunded. Within 14 days of purchase, we refund the unused share of a partly used pack, in proportion to the credits left from that pack.
4. Failed AI requests
If an AI request fails before it produces usable work, its credits are returned to your balance automatically. Every request, refunded or not, is listed in your usage ledger in Settings. If you think a result was charged in error, contact us and we will review it.
5. When we do not refund
- Requests made more than 14 days after purchase, unless the service was materially unavailable or the law requires a refund.
- Credits spent on processing that completed, even if you do not like the result. You can preview demo projects for free before buying.
- Accounts closed for serious or repeated violations of our Acceptable Use Policy.
Nothing in this policy limits rights you have under the consumer law where you live.
6. Cancellation
Credit packs are one-time purchases with no recurring billing, so there is no subscription to cancel. Unused credits stay in your account while it is open. You can delete your account at any time from your profile settings; ask for any eligible refund before you do, because unused credits are removed when the account is deleted.
7. What happens after a refund or chargeback
When a purchase is refunded, the refunded credits are removed from your balance (credits already spent are not taken back). If a payment is disputed or charged back, we remove the remaining credits from that pack while the dispute is open.
8. How to ask
Email support@aiclipper.video. We reply within 2 business days and process approved refunds within 5 business days. You can also find receipts on the Billing page in your workspace.